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DealerRater - Mar 13, 2026
Alderman Automotive sold me a vehicle that almost immediately became a serious and expensive problem. Before buying, I made clear that reliability was my top concern because I needed dependable transportation for my daily commute to school. I specifically raised that concern, especially because I was at the dealership dealing with my prior vehicle’s engine and transmission failure. I was told about a cosmetic issue, but nothing that fairly conveyed the degree of mechanical risk involved. Within two weeks, the car was inoperable. Instead of purchasing reliable transportation, I was left with major repair costs, weeks of disruption, and a vehicle that has spent more time in shops than with me.
What makes this worse is that Alderman operates as both a dealership and a service center, which made its assurances seem more trustworthy. That trust was undeserved. They inspected my prior vehicle, charged me more for that inspection than they later offered me for the trade-in, and then sold me another vehicle despite my clear emphasis on avoiding exactly this kind of problem. Once the defects became apparent, they did not take meaningful responsibility and left me to deal with the consequences. Between the misleading sale, the lack of transparency, and the poor post-sale response, this has been the worst consumer experience I have had. I would not trust this dealership again and would urge anyone considering doing business with them to be extremely cautious.
